Dive-Tip-Thailand.com is operated
by the Internet travel specialist For Friends Travel
& Diving Co., Ltd., hereinafter called FFTD.
We are a bonded travel agent listed by the Tourism
Authority of Thailand (License number 33/2663).
Rates
Rates quoted in Thai Baht or USD.
Reservations
Reservations are confirmed by our system once guaranteed
by your payment.
You will receive a confirmation e-mail containing
a voucher that is valid for your room and any other
services detailed in the offer conditions. At the
time of booking you MUST ensure that the email address
given is correct and reachable. If you do not receive
any email from our system within 24 hours, you are
required to notify us immediately. FFTD shall not
be responsible for any loss or delay caused by this
issue.
In the event that the services are not available,
FFTD shall endeavour to remedy the case by offering
alternative services. However, FFTD shall not be
responsible or become liable in contract or tort
for any damage, loss, delay to person or property,
additional expenses or inconvenience caused directly
or indirectly by such issue.
Suitability of Product
We do not represent that any travel product or service
set out on our web site is suitable for you. You
release FFTD from any claims in relation to the
travel products and services described on the web
site, including claims that the products or services
are not suitable.
Payment
You will require a valid credit card to pay for
your reservation. The cardholder must be one of
the guests checking-in.
Your card will be charged as follows:
If you have made your reservation, we will charge
the full amount of your diving reservation to your
card in USD with booking confirmation.
You acknowledge and accept that FFTD and its affiliates
shall not be liable for, or responsible for any
foreign exchange rate risk (exchange rate movements
and rate fluctuations) in converting the charge
amount to your local currency.
Amendments
Any changes to your reservation, whether extending,
cancellation in full or in part, must be made through
our office.
The amendments must be made in writing, quoting
the booking reference number and the email address
you originally used to make your booking.
All amendment requests are subject to availability.
If the amendment results in a refund of payment
(reduction of stay, number of activity, or number
of people booked), a handling fee will be charged
on the amount to be refunded equivalent to 5% of
the total value or 500 Thai Baht, whichever is the
greater.
Cancellations
Cancellations made more than 48 h before arrival
are entitled to a refund of the reservation deposit
less a handling charge of Baht 500 or 5% of the
refund value (whichever is the greater). Later cancellations
- no refund.
Cancellations must be made in writing, quoting
the booking reference number and the email address
you originally used to make your booking. Your cancellation
is acknowledged and accepted only when you receive
a cancellation confirmation from us. Proof of sending
is not regarded as proof of delivery.
Please note that refunds will be made in the form
of a credit entry to your card account, and is subject
to bank handling charge as detailed above.
No Show
If no cancellation has been received and you fail
to show up, no refund.
Refunds
All refunds are subject to bank handling charges
of 5% of the total booking value or a 500 Thai Baht
minimum charge (whichever is greater). Refunds will
be made in the form of a credit entry to your card
account only.
Claims involving refunds require supporting evidence
of cancellation and you are required to inform FFTD
in writing within 15 days after your check-out date.
The refund amount will be made in USD, equivalent
to the amount which shall be confirmed to you before
the cancellation transaction is processed. You acknowledge
and accept that FFTD and its affiliates shall not
be liable for, or responsible for any foreign exchange
rate risk (exchange rate movements and rate fluctuations)
in converting the refund amount to your local currency.
All credit card refunds will be processed in a
timely manner. The refund process is dependent on
your billing cycle with the credit card company.
Once the refund instructions leave our office it
can take anywhere from 10 - 45 working days for
the proceeds to arrive in your account.
Responsibility of FFTD
FFTD and its third party websites act only as agent
for the person or companies providing diving other
services, hereinafter called 'Service Providers'
and FFTD issues all coupons, vouchers, tickets or
other documents on the Service Providers' terms
and conditions.
You acknowledge that neither FFTD, nor its subsidiaries,
affiliated companies, servants or agents shall be
responsible or become liable in contract or tort
for any injury, damage, loss, delay to person or
property, additional expenses or inconvenience caused
directly or indirectly by any Service Provider or
by "force majeure" or other events beyond
FFTD's control, including, but not limited to war,
civil disturbance, pilferage, delays, severe weather,
Acts of God, Acts of Government, accidents to or
failure of machinery, equipment, vehicles or industrial
disputes.
FFTD shall not be liable for, or responsible to,
any customer in the event of dissatisfaction based
on personal opinion regarding the standard of service
provided by any Service Provider nor be liable or
responsible for any disappointment, distress, lack
of enjoyment arising from any act or omission whatsoever.
FFTD will only acknowledge liability in the case
of proven justified complaints relating to specific
and tangible inadequacies of services provided.
In the event of such a complaint the customer is
requested to immediately contact FFTD or the Service
Provider, for remedial action to resolve any problem
or irregularity at that time. Only if such a complaint
has been lodged will the FFTD consider to fully
investigate and act on any complaint.
Travel and Diving Insurance
We strongly recommend that all clients take out
travel comprehensive insurance when making a booking.
We recommend that insurance covers loss of deposit
and other monies through cancellation, loss or damage
to personal baggage and loss of money, medical expenses,
and additional expenses to cover hotel accommodation
and repatriation costs should any services need
to be extended or curtailed due to illness or other
insurable risk.
Website Content
The website content is subject to change without
notice before or during your stay. FFTD has endeavored
to ensure that all information on the website is
accurate, but can accept no responsibility for inaccuracy,
or truth of statements made.
All fares and prices quoted are correct at the
time of publishing. Such fares, prices and international
rates of exchange are subject to change, which in
turn may affect rates quoted. Regardless of a deposit
or full payment having been made, any increase in
the rates must also be paid by the customer. If
such increase is unacceptable, the customer retains
the right to cancel his/her booking. However, attention
is drawn to the possibility that some cancellation
charges may be imposed covering FFTD cancellation
cost.
Modification
FFTD may at anytime modify these terms and conditions
and your continued use of this site will be conditioned
upon the terms and conditions in force at the time
of your use.
Governing Laws
This Agreement and its performance shall be governed
and construed in accordance with the laws of Thailand
and any dispute concerning it or its interpretation
shall be adjudicated in that jurisdiction.
Additional Terms
Additional terms and conditions may apply to reservations,
and other uses of portions of this site, and you
agree to abide by such other terms and conditions.
FFTD as agents for dive operator, wholesale companies
and other suppliers reserve the right to charge
for cancellations and no show, where the service
provider has stipulated this under their own cancellation
and no show policy.
Entire Agreement
This User Agreement, together with any terms and
conditions incorporated or referred to herein, constitute
the entire agreement between you and FFTD relating
to the subject matter hereof, and supersedes any
prior understandings or agreements (whether oral
or written) regarding the subject matter, and may
not be amended or modified except in writing or
by making such amendments or modifications available
on this site.
Futher Information:
For Friends Travel & Diving
Team
